Refund and Returns Policy

Effective Date: 8 Sept 2025

At Forya, your satisfaction is our priority. We’re committed to providing high-quality products and service. Please review our return and refund policy below:

1. Exchange Policy (Wrong or Faulty Product)

If you receive:

• A defective or damaged product, or
• A different product than what you ordered,

We’ll happily offer a free exchange. Please notify us within 3 days of delivery with clear photos/videos showing the issue. Our team will arrange a replacement at no extra cost.

2. Refund Policy (Dissatisfaction)

If you’re not satisfied with the product for any reason, you may request a full refund within 7 days of purchase.
To be eligible:

• The product must be in original condition and packaging.
• A valid proof of purchase (invoice/order ID) is required.
• Once the item is received and inspected, we will initiate the refund through your original payment method.

3. How to Request a Return or Exchange

• Contact our support team via email (info@foryanepal.com) or Call (9702012398) within the specified period.
• Provide your order ID, issue details, and relevant photos if needed.
• Our team will guide you through the process.

Note:
We reserve the right to refuse returns if the product is damaged due to misuse or improper handling.
Shipping fees may be deducted unless the issue is due to our error.